Simple Steps to Resolve Error 324 & 323 in QuickBooks

Users of QuickBooks Online frequently experience issues with updating bank feeds and connecting to their banks. When QuickBooks is unable to locate your account on your banking website, error 324 may appear. There may be a number of causes for this. In contrast, when two distinct accounts with the same name are linked in QuickBooks Online, error 323 is shown. You can find the causes of these errors in QuickBooks Online’s operations as well as troubleshooting techniques for an immediate fix in this article. For comprehensive information, read the entire article.

What Causes Error Codes 324 and 323 to Appear in QuickBooks

The full list of potential causes for QuickBooks Online Banking errors 324 and 323 is provided below.

  1. Your bank has changed the server where your account information is stored.
  2. Your account’s nickname has been modified.
  3. Your bank has modified your account details, such as your ac number or credit card number.
  4. Your bank has terminated access to the account you were attempting to access.
  5. In QuickBooks Online, you have used the same name for two different accounts.

Troubleshooting Steps to Fix Error 324

Troubleshooting Step 1: Reconnect or manually update the account

Reconnecting the account serves as a refresh and frequently resolves problems brought on by lost connections.

  1. The error message window’s Reconnect My Account button should be clicked.
  2. Choose the account you want to connect.
  3. Click the Update button to manually update the account information if you can’t find a way to reconnect your
  4. Account in QuickBooks Online or a new notification on the banking website.
  5. If this troubleshooting is unsuccessful, move on to the next.

Troubleshooting Step 2: In QuickBooks Online, add a new account.

If your bank has changed your bank account information, you must take this action. The new login information you use to access your bank account online needs to be verified by QuickBooks.

  1. In QuickBooks Online, click Banking from the left side panel.
  2. Click Add Account under the Banking section.
  3. Select your bank’s name from the list and enter your online banking login credentials.
  4. Click Continue and finish the security check.
  5. Click Securely Connect and then click the bank symbol for your bank account.
  6. Select Credit Card Account or Bank account from the Account type drop-down list.
  7. Click + Add New to add a new account and then click Connect.
  8. Wait until QuickBooks Online downloads the transactions from the last 3 months.
  9. Once the download completes, go back to QuickBooks Online to view your transactions in the application.

Troubleshooting Steps to Fix Error 323

The last four digits of any two account numbers or the existence of two distinct accounts added to QuickBooks Online with the same name will result in this issue. Unintentionally adding the same account again in the application is another factor. You must rename any such accounts through online banking in order to fix this. Follow the instructions below to delete or disconnect one of the accounts that was added twice to QuickBooks Online.

How to Cut Off the Account

  1. Click Banking from the left side panel and then select Banking.
  2. Click Edit on the account that needs to be disconnected.
  3. Checkmark the Disconnect this Account on Save checkbox under the Account window.
  4. Click Save and Close.

Steps to Delete the Account

  1. From the top side of the dashboard, click the Gear icon.
  2. Click Chart of Accounts from the Your Company page.
  3. Locate the account that needs to be deleted.
  4. Click Delete from the Action drop-down list.
  5. Give the confirmation for deleting the account.

When using QuickBooks Online Banking, bank connection errors are fairly typical; however, by using a thorough troubleshooting process, users can easily resolve these problems. You can always contact us at our Support Number +1 (800) 443-6819 for assistance if you continue to experience QuickBooks Error 324 or error 323 in QuickBooks Online.