Error 6210, 0 in QuickBooks | Detailed Troubleshooting
It’s common to experience errors when using various operating systems and software. Some of these errors, like QuickBooks Error 6210, 0, which appears when opening a company file in QuickBooks Desktop, can be inconvenient. Intuit releases regular updates to get rid of such errors in QuickBooks, but you can still encounter one if the application is misconfigured or there are faults in Windows components. With this article, you will learn how to fix QuickBooks Error 6210, 0, and we will also explain the reasons that trigger Error 6210, 0 in QuickBooks, keep reading the complete article for detailed information.
What is Error 6210, 0 in QuickBooks?
QuickBooks Error 6210, 0 arises while using QuickBooks in multi-user mode. The error appears when you try to access the company file hosted on a workstation that is not set up as the server in the network. Once a user encounters QuickBooks Error 6210, 0, error message displays that the company file that you are trying to access is not available and later QuickBooks Desktop quits unexpectedly. There are various types of errors that one can face while using QuickBooks in multi-user environment, and you can follow our article Troubleshoot Common QuickBooks Multi-User Mode Errors for detailed troubleshooting instructions.
We’re Sorry. QuickBooks encountered a problem when opening the company file. Review
Why Does QuickBooks Error 6210, 0 Occur?
Accessing the company file from a workstation other than the server is the most frequent cause of error 6210, 0 in QuickBooks, which is why QuickBooks displays the error message “A computer other than the server is hosting the company file.” Other than incorrect hosting configurations, the following list of factors may also contribute to QuickBooks error 6210, 0.
- The installation of QuickBooks Desktop and its add-on features is incomplete.
- While installing QuickBooks on Windows, errors are encountered.
- Network Data (.ND) and Transaction Log (.TLG) files, which are used during the installation of QuickBooks, have been infected or erased by computer viruses.
- QuickBooks cannot communicate with other workstations on the network due to Windows Firewall or a third-party firewall.
- if the user lacks the necessary administrative level access to the server computer hosting the firm file.
Important Things to Think About Before Fixing QuickBooks Error 6210, 0
- Verify that QuickBooks Desktop, which is hosting the company file, has multi-user mode enabled.
- Before troubleshooting, update QuickBooks with the most recent upgrades available.
- To get rid of any infestations, run a virus and malware scan on your computer. Make sure the computer hosting the firm file is the server and not a typical workstation in the network (you may also use Windows Defender, an inbuilt security tool, to search your system for infections).
- Before gaining access to the company file in multi-user mode, temporarily disable the Windows firewall or any other firewall software.
Easy Instructions to Fix to QuickBooks Error 6210, 0
Troubleshooting Step 1: Download and Run QuickBooks File Doctor
For thorough troubleshooting methods, refer to our article Fix Damaged Company File and Network Using QuickBooks File Doctor. QuickBooks File Doctor is now accessible from the QuickBooks Tool Hub.
Troubleshooting Step 2: Rename .TLG and .ND Files (If you are using QuickBooks in Single-User mode)
The Network Data and Transaction Log files, abbreviated as.ND and.TLG, respectively, are what allow QuickBooks to run in multi-user mode. It goes without saying that accessing the company file will be problematic if any of these files become corrupt. With the instructions below, we will try to rename these files so that QuickBooks will create fresh ones.
- By simultaneously pressing the Windows and E keys, launch Windows file manager, and go to the QuickBooks installation directory. (QuickBooks is often installed in the C:Program FilesIntuitQuickBooks folder, or in the C:Program Files (x86)IntuitQuickBooks folder for the 64-bit version.)
- Find files with the.ND and.TLG extensions that share the same name as your company file.
- Right-click each file and choose Rename.
- After the extension, add.OLD to the end of the file names..
- Make a new folder on your computer’s desktop, and then copy the QuickBooks company file there from the installation folder.
- Open the company file from this freshly created folder by launching QuickBooks now.
- If this did not help you resolve the error, then follow the next step.
Troubleshooting Step 3: Restart QuickBooks Database Server Manager (For Multi-User Mode)
Restarting QuickBooks Database Server Manager makes sure that all program-related background processes are active. The procedures to restart QuickBooks Database Server Manager are listed below.
- Press Windows + R to get the Run Dialogue box.
- Type Services.msc in the text box.
- Press Enter and locate QuickBooks Database Server Manager service from the list (QuickBooksDB28, QuickBooksDB27, QuickBooksDB26, or QuickBooksDB29)
- Select the service and click Restart from the left pane.
- Once all the services are restarted, try to open the QuickBooks company file again.
- If error 6210 is still preventing you from opening the company file, then follow the next solution.
Troubleshooting Step 4: Make a Sample Company File and open it on Local Storage
This procedure is used to confirm that the problem only pertains to the company file. If your QuickBooks is unable to even open the sample file, your QuickBooks Program is likely corrupt, and additional troubleshooting is necessary to fix the problem.
- Launch QuickBooks Desktop, then select Open a Sample File when the No Company Open window appears.
- Select a business file from the list of options..
- Follow the next troubleshooting step if QuickBooks can open the sample company file without any problems.
- If you are still experiencing issues when trying to open the sample company file, your QuickBooks Desktop may be damaged, so you must first Repair QuickBooks.
Troubleshooting Step 5: Close every instance of QuickBooks on the server computer.
- Press Ctrl + Shift + ESC keys together or right-click the taskbar and select Start Task Manager to get the Windows Task Manager.
- Now right-click qbupdate.exe, QBW32.EXE, and QBDBMgr.exe processes and select End Task.
- Confirm the action by selecting Yes on the confirmation prompt window.
- Try once more to access the company file from the workstation computer by starting QuickBooks in Multi-User mode.
- Try the next troubleshooting step if QuickBooks error message 6210 0 is still appearing.
Troubleshooting Step 7: To scan the company file, install and launch QuickBooks Database Server Manager.
- If you are using QuickBooks 2021, select QuickBooks Tool Hub Fix Setup and File from the Help menu. Issues to get the download link.
- If you are using a previous version, then click HEREto download QuickBooks Desktop Tool Hub.
- Open the downloaded file from the downloads folder.
- Click Yes on the License Agreement prompt and then hit Next to proceed further with the installation.
- Run QuickBooks Tool Hub using the desktop icon and move to the Network Issues tab.
- Select QuickBooks Database Server Manager, and if your server computer does not already have it, you will get a prompt to install QB Database Server Manager.
- Follow the instructions to install the database server manager and once it is launched, click Start Scan.
- If the Start Scan button is not highlighted, then click Browse and select your company file and then press Start Scan.
- Now launch QuickBooks and try to open the company file after signing in to it.
- If error code (-6210, 0) reappears, then install a fresh copy of QuickBooks using the next troubleshooting step.
Troubleshooting Step 8: Reinstall QuickBooks using Clean Install Tool
To fix error 6210, you will need to install a new version of QuickBooks if the error is the result of an unidentified bug that is present throughout the QuickBooks Desktop installation.
- Make a backup of your QuickBooks data first.
- Use the desktop icon to launch QuickBooks Tool Hub now, then go to the Program Installation page.Issues tab.
- Click QuickBooks Clean Install Tool and choose the option I Accept on the license agreement and hit Continue.
- Select the version of QuickBooks that you are using and click OK.
- For detailed instructions follow our article on How to Clean Install QuickBooks Desktop.
The company file may have been damaged, and we will need to repair the company file in order to address the issue if you continue to receive QuickBooks Error 6210, 0 when opening the company file in single-user or multi-user mode. We can be reached at +1 (800) 443-6819 if you need assistance.