How to Resolve Error 9999 in QuickBooks for Online Banking
After a recent modification to the connections that QuickBooks Online utilises to interact with the user’s financial institution, some customers of QuickBooks Online started experiencing error 9999 when connecting with their banks. According to Intuit, a script problem in the browser is the root cause of Error 9999 in QuickBooks Online. Once you experience error 9999 in QuickBooks Online, you won’t be able to download any transactions from the online banking website or update bank feeds. “Sorry, we can’t update your account,” reads the error message you see. Update again later if possible (9999). In this article, we’ll walk you through a step-by-step process for fixing script error 9999. For comprehensive troubleshooting advice, read the entire article.
For assistance with QuickBooks Online Banking Errors, dial the Online Banking Support Number +1 (800) 443-6819.
What does Script Error 9999 in QuickBooks Online mean?
When the browser declines to run a script from a website located on a third-party domain, it results in a script error, also referred to as a cross-origin error. Browsers take these steps to safeguard user data from Cross-Site Request Forgery attacks. Users are tricked by this kind of attack into changing their email addresses, submitting malicious code, and even transferring money. The product engineers for QuickBooks are still working to find a long-term solution to this issue, and soon we may see an update that will fix error 9999 in QuickBooks Online.
How to Resolve Error 9999 in QuickBooks Online
By using the simple troubleshooting techniques listed below, you can eliminate error 9999. To save time and effort, we advise that you complete each step in the prescribed order.
Troubleshooting Step 1: Perform an Update of your Bank
Online banking issues can occasionally be fixed by refreshing your bank account three to four times. Follow the instructions to change your financial institution in QuickBooks Online.
- Open QuickBooks Online.
- Navigate to the Banking tab.
- Click Update.
- Follow the same step 3-4 times.
- If you are still getting the same error, follow the next troubleshooting step.
Troubleshooting Step 2: Clean Browser’s Cache files
By serving previously saved components of a website, cache files assist browsers in loading webpages more quickly. When website code changes and conflicts with what is stored in the cache files, this can occasionally become a problem. The most fundamental and important step in troubleshooting any website browsing issues is clearing the cache.
For Google Chrome
- If you are using Google Chrome as your web browser, then for clearing the cache, type chrome://settings/clearBrowserData in the address bar and press Enter.
- Checkmark the Cached images and files box.
- Click the Clear data button.
- Type about:preferences#privacy in the address bar of your Firefox browser and press Enter.
- Click clear your recent history button.
- Checkmark Cache from the list and tap Clear now.
For Internet Explorer
- Press Ctrl + Shift + Delete on your keyboard.
- Checkmark Temporary Internet files and website files checkbox on the Delete Browsing History page.
- Press Delete.
- Click the Develop tab from the top.
- Then click the Empty Caches.
Troubleshooting Step 3: To fix problem 9999, disconnect and reconnect your bank account.
When QuickBooks can’t connect to the bank due to incorrect login credentials and multi-factor authentication, the error 9999 frequently appears. Reestablishing your bank account’s connection with your bank can help you fix the problem by updating the connection.
Steps to Disconnect Bank account from QuickBooks Online
- Click Banking from the left side panel and then select Banking.
- Click the Edit icon on your account that you want to disconnect.
- Checkmark the Disconnect this account on the save checkbox in the Account window.
- Click Save and Close.
Steps to Reconnect Bank account
- From the Banking tab on the left, click Add Account.
- Enter the login information of your bank and click Continue.
- Follow the security verification instructions.
- Click Securely connect and then click the bank icon beside the bank account you want to add.
- Now select your account from the Account type drop-down list.
- Now select a Credit Card account or Bank account.
- Click +Add new if you do not have an account, and click Connect.
Troubleshooting Step 4: Try using a web browser to sign in to your banking website
Your bank may occasionally ask you to complete an additional verification process for security reasons. Any web browser can be used to access your banking website, where you can log in with your banking credentials. Then, respond to any security queries your bank poses or enter any OTPs your bank sends you for confirmation. Attempt updating the bank feeds in QuickBooks Online once more after you have successfully logged in to your online banking.
Troubleshooting Step 5: Manually import transactions into QuickBooks Online
You can download the transactions from your banking website in.QBO format and import them into QuickBooks Online as a temporary fix if none of the troubleshooting steps work to fix error 9999 in QuickBooks Online. For information on manually importing banking transactions to QuickBooks Online, see our article on the Banking Error 377 in QuickBooks Online.
We comprehend how aggravating it might be to experience QuickBooks Errors 9999 while conducting online banking transactions. You can reach us at +1 (800) 443-6819 to receive assistance with online banking problems at any time. Our support team responds quickly to the 9999 error in QuickBooks Online and is available around-the-clock.