Error 15102 in QuickBooks? Try These Three Solutions

Payroll processing is only one of the many business needs that QuickBooks can handle. The majority of mistakes that occur while updating the app and its features are relatively frequent while using the app. However, QuickBooks warns users to follow the suggested procedure in order to prevent such errors, and when the advice is disregarded, QuickBooks is left open to mistakes. Following the entire article to the end will provide detailed instructions on how to resolve QuickBooks Error 15102, a payroll update error that occurs when a user attempts to download or install the most recent payroll updates.

QuickBooks Payroll Update Error 15102 – Description

The QuickBooks Payroll update requires a number of system resources, including a working internet connection, Windows Admin rights, and access to the location where the update file can be downloaded. If any of the necessary parts stop working, QuickBooks will produce errors. Once you encounter payroll update error 15102, QuickBooks will display “Error 15102: Failed to reset update”. Down below, we have listed all the reasons that cause QuickBooks to display error code 15102.

Error 15102 in QuickBooks Desktop: Possible Causes

  1. You are using an incorrect download location path, or the download location is not available to download the updates.
  2. You are running QuickBooks in Multi-User mode.
  3. The error also appears when you are not logged in with a Windows Vista operating system admin account.

The Fix for Error 15102 in QuickBooks Update

Solution 1: Enable Single User Mode in QuickBooks

Only when QuickBooks is running in single-user mode is it possible to update QuickBooks Desktop or payroll. To fix the issue, switch QuickBooks to single-user mode by following the steps below.

  1. If you are using QuickBooks in Multi-User mode, first log out all the users in the network.
  2. Open QuickBooks on the Workstation that is experiencing problems during the update.
  3. Click Switch to Single User under the File menu.
  4. Try to Update QuickBooks Payroll once again.

Solution 2: Verify Shared Download Location

If the shared download feature is activated, QuickBooks will attempt to store the changes to the shared location; if it is not available or currently accessible, you will see error 15102. To save the downloaded updates, follow the steps below and make sure the shared download location is open.

  1. Open QuickBooks, and from under the Help tab, click Product Information.
  2. Note down the location where QuickBooks will save the downloaded file.
  3. Now from under the Help tab, click Update QuickBooks.
  4. Now verify the download location under the Options tab.
  5. In case if the location is not correct, then change the location and select Yes for Shared Download and click Save.

Solution 3: Login as an Administrator on Windows

Without admin rights, you cannot complete a number of tasks, including downloading and installing payroll updates. To quickly fix the problem, follow the steps below and run QuickBooks as an administrator.

  1. Click the Start button and select the Switch User option.
  2. Choose an account that has administrative rights.
  3. Log in using the admin account.
  4. Right-click the QuickBooks icon and select Run as Administrator.
  5. Run payroll updates once again and check if you are still getting the payroll update error 15102.

If you experience the same error code 15102 as some users have despite using the recommended troubleshooting technique, you should get in touch with support. To fix the QuickBooks error 15102, we might need to use sophisticated tools. If this is the case, call our helpline at +1 (800) 443-6819 for immediate support.