How to Fix Online Banking Errors in QuickBooks with Error Code 9999?

When utilising the QuickBooks Online banking website, issues are frequently encountered. One of the frequent banking mistakes you could have is QuickBooks error code 9999. In some circumstances, the error may just be momentary and be fixed by the bank. However, these problems don’t always occur on your bank’s website. You may be experiencing an error as a result of updating your bank information.

What is Error 9999 in QuickBooks Online?

In QuickBooks Online, the script error is designated as error 9999. Your internet connection will be impacted directly. The internet connection between QuickBooks Online and the bank will be disabled when error code 9999 is received.

Additionally, your computer begins to freeze or reacts to your requests slowly. It consequently has an impact on your company’s operations. The faulty QuickBooks installation is the main reason for such a mistake. Or you might get an error message saying, “Sorry, we can’t update your account,” when you change the bank information. Please attempt updating later. (9999)” or 9999, Error Code: Can’t Update

If you encounter such error messages, you must act quickly to fix them because they may have an impact on your online banking with QuickBooks operations.

Important Actions to Take Before Correcting the Error

Before fixing the QuickBooks banking error, it is recommended to perform the following important steps:

  • Click on the “Bank Transaction” screen. Then, click the “Report Issue” button that you see in the error message.
  • In case you have not installed the QuickBooks program properly then you should verify and install the file properly on your computer.
  • Thereafter, type your name and registered email address.
  • Click the “Submit” button.

Once you perform these steps, you will get a reply from the bank within 10 days. In the meantime, you can perform the fixation methods we are providing in this blog.

How to Quickly Fix QuickBooks Error 9999?

You might solve problems with online banking by re-connecting to your bank account. If you do not, our guide will provide you with the greatest solutions if you do not find it useful.

You can remove the unwanted websites from the list, fix Windows registries if they are damaged, scan Windows system files, use malware removal software, update Windows drivers, and roll back recent changes to fix QuickBooks error code 9999.

In order to avoid conflicts, you can also try reinstalling QuickBooks Desktop, getting fresh Windows updates, running a system file checker, or clearing the browser’s cache.

Fix 1: Remove the Unwanted Websites

Some websites you visit can interfere with the connection to your bank. They consequently block your access to the banking website. You can take the following actions in this scenario:

  • Open “Internet Explorer” now.
  • Visit “Favorites.”
  • By looking at history, click “Filter.”
  • Right-click now, then select “Delete.”

You can easily access your bank’s website as you cross off the unwanted websites from the list. If the issue persists or QuickBooks error code 9999 appears, check to see if your Windows registries are damaged.

Fix 2: Repair Windows Registry Files

The Windows Registry is essential for running several functions. It is your obligation to fix any corrupted or damaged Windows registry files as soon as you can.

You can use the command line to fix the Windows Registry files. You can do the following:

  • Go to the “Start” button.
  • Type “Command Prompt” in the search bar.
  • Press and hold the “Ctrl + Shift” keys together and press the “Enter” key.
  • Hit the “Yes” button if prompted.
  • Enter the “Regedit” command in the “Command Prompt” window.
  • Hit the “Enter” key.
  • Now, in the “Registry Editor”, click on the key related to Error 9999 (that you want to backup).
  • Click on the “File” menu.
  • Select the “Export” button.
  • Now, choose the folder where you want to save the backup key.
  • In the “Export range” box, select the “Selected branch”.
  • Hit the “Save” button.
  • Make sure you save the file with the “.reg” file extension.

You can make a backup of the registry entry as the final step. You can then check to see if the QuickBooks Online problem 9999 has been fixed.

Fix 3: Reconnect the Bank Account

Due to little flaws, online bank accounts cut off your connection. If you reconnect to your bank connection, it will go away. To re-establish the link, all you need to do is disconnect the bank account.

  • First of all, disconnect your current QuickBooks Online account connected with your bank account.
  • Then, click on the “Edit” option for the highlighted account.
  • Select the “Edit Account Info” option.
  • Now, hit the “Disconnect this account on save” option.
  • Then, click on the “Save and Close” button.
  • Go back to your dashboard. Since you have disconnected your bank, you need to re-establish the link.
  • Click on the “Add Account” option.
  • After this, link your bank account with the QuickBooks Online account.
  • Add your ”Username” and “Password”.

You can quickly establish the connection once you’re done disconnecting and adding your bank account again. Your information, such as transactions, will be updated as a result. After that, you can see if QuickBooks Online displays error code 9999. Go on to the following fix if so.

Fix 4: Run Malware Scan on Windows

Malicious actions or virus assaults may potentially have an impact on your financial activity. For this reason, it’s crucial to check your machine with strong software programmes like Microsoft Windows Malicious Software Removal Tool.

Run Malware Scan on Windows

It is advised to perform a malware scan on your Windows PC if you experience error code 9999 in QuickBooks Online as a result of such virus attacks. By doing this, you may scan your computer, find any faults that may be there, and get rid of any harmful programmes from your computer. This will shield your computer from serious threats as well.

Fix 5: Clean Junk Files

When you delete files from your Windows computer, it may keep the junk files or temporary files on your device. As a result, it creates conflict between certain programs. This could be the reason that you are not able to connect with your bank account.

To avoid conflict, it is necessary to remove the temporary files from your computer. To do so, the Disk Cleanup process is required. Here are the steps for that.

  • Use the “Windows logo + R” keys on the keyboard. This will open the “Run” dialog box on your screen.
  • Type “cleanmgr.exe” in the “Run” box.
  • Press the “Enter” key or hit the “OK” button.
  • In the “Disk Cleanup” window, select the “clean up system files”.
  • Then, hit the “Yes” button. This will show you a list of files that needs to be removed.
  • Here, you can mark all the items and press the “OK” button.
  • Then, select the “Delete Files” option.

You can wait until the Disk Cleanup tool removes the temporary files from your system after you’ve finished deleting the files. Your Windows 10 computer’s cache will be quickly cleared using this method, allowing you to continue managing your bank account uninterrupted.

Fix 6: Update the Windows System Drivers

Your Windows computer’s outdated drivers could also prevent some programmes from running properly because some programmes don’t support certain functions with the older drivers. You consequently see an error code of 9999 in QuickBooks Online. Consequently, you need to make sure your Windows drivers are up to date and check them.

Alternatively, you can uninstall the device driver to reinstall them. To reinstall the drivers, you can follow the steps instructed below:

  • Press the “Windows” + “X” key on your keyboard.
  • Go to the “Device Manager”.
  • Select a category to mark the device name.
  • Then, click right on the device that you want to update.
  • Now, click the “Update Driver” button.
  • If you want to uninstall the driver then click on the “Uninstall” button.

Make sure to restart your computer after you’re finished. You can install new device drivers after the system restarts. This should be noted that you download the compatible drivers with your Windows system.

Fix 7: Restore Recent System Changes

Your PC may experience negative changes due to incorrect settings. You should reverse any changes you recently made to your Windows computer’s settings if you are having trouble connecting to your QuickBooks bank account.

All you have to log in to your PC with admin rights and restore your system with the Windows System Restore utility. To undo or reset the system files and settings, you can follow these steps:

  • Log in to your computer with admin rights.
  • Go to the “Start” button.
  • Click on the “All Programs”.
  • Select the “Accessories”.
  • Click on the “System Tools”.
  • When a new window opens, pick the “Restore my computer” option.
  • Now, follow the wizard shown on your screen.
  • Make sure you click on the points for the time when your system is totally fine.
  • Hit the “Next” button.

Your computer returns to a previous state as you restore it. One of the best ways to clear the QuickBooks Online error 9999 is to reset your Windows settings.

Fix 8: Reinstall QuickBooks Desktop

Technical problems are a common occurrence with QuickBooks Desktop. It’s possible that this is a small bug that will fix itself. However, if you are frustrated with the error 9999 in QuickBooks Online then you can try reinstalling your QuickBooks program.

You must uninstall the programme and reinstall it in order to complete this process. Therefore, it’s crucial to compile crucial information, like your QuickBooks software’s product key, before you uninstall it. When it comes time to activate your program, the product key will be required.

To uninstall the QuickBooks program, you can follow these steps:

  • Launch “Control Panel” click on the Windows search bar.
  • Click on the “Control Panel” when it displays in the result.
  • Now, click on the “Uninstall a program” option.
  • Now, switch to the “Programs and Features” option.
  • Click on the “Uninstall a Program” option.
  • Now, select the “QuickBooks” program from the list of all programs.
  • Then, click on the “Uninstall/Change” button.
  • Click on the “Remove” option.
  • Hit the “Next” button.

You should reinstall QuickBooks from a reputable source after uninstalling it. Additionally, be sure to download the appropriate version of QuickBooks for Windows on your machine.

You can enter the product key you noted earlier once the programme has been successfully reinstalled. You can use this to activate the QuickBooks software. And make sure the error has been fixed.

Fix 9: Run Windows System File Checker

You can quickly check your system files using Windows System File Checker. If you discover any troublesome files that are giving you errors, fix them right away. You must execute an SFC command in order to complete this process. Through the Command Prompt window, you can accomplish this.

We are providing these steps for your convenience:

  • Use the “Windows” key.
  • Type “Command Prompt” in the search bar.
  • Click right on the “Command Prompt” and select the “Run as administrator”.
  • Now, add the following command:
  • Sfc /scannow
  • Hit the “Enter” key.

This procedure might take a short while. Rebooting your system is an option after the procedure is finished. By scanning your files, you can successfully fix the QuickBooks error 9999.

Fix 10: Download Windows Updates

Windows frequently releases new updates to help your running programmes support more features. To avoid errors, it’s critical to update your Windows operating system to the most recent build. Thus, in this method, we suggest you check the new updates and install them if available.

  • Click on the “Start” button located on the bottom left.
  • Type “update” in the search bar.
  • Press the “Enter” key.

Install any new updates for your Windows computer that you find. You can fix QuickBooks error 9999 by doing this. If the error still appears, you can move to the next fix.

Fix 11: Clear Browser Cache

Cookies and cache from your browser could cause problems that prevent you from connecting to the server. You may fix problem 9999 in QuickBooks Online by deleting the cookies and cache from your web browser.

Although Google Chrome is the most popular web browser, the list can also include other browsers. In order to clear the cache, we are listing several web browsers.

Clear Cache in Google Chrome

  • Launch “Google Chrome” on your device.
  • Open the “Settings” by hitting the three vertical dots on the top right.
  • Scroll down to reach the “Clear Browser Data” option.
  • Now, go to the “Advanced” tab.
  • Then, select the following:
Clear Cache in Google Chrome
  • Browsing History
  • Cookies and other site data
  • Download history
  • Cached images and files
  • Select the “Time Range” dropdown menu and pick the time period for which you want to remove the cache. Clicking on the “All time” option will clear the cache from the very beginning.
  • Once done applying important filters, click on the “Clear data” option.
  • Relaunch the “QuickBooks Online” and see if you can find any errors.

Clear Cache in Mozilla Firefox

  • Launch your “Mozilla Firefox” browser.
  • Then, go to the “History” menu.
  • Click on the “Clear Recent History”.
  • By selecting the “Time range to clear” dropdown menu, choose the required period. You may easily start over
  • by clearing the cache by choosing the “Everything” option.
  • After that, click the arrow next to the “Details” menu item. Next, decide which elements you want to clear.
  • Alternatively, you can choose every item.
  • Select “Clear Now” from the menu.
  • Try relaunching “QuickBooks Online” to check for errors.

Clear Cache in Microsoft Edge

  • Open the “Microsoft Edge” browser.
  • Then, click on the “Hub” icon located on the top right.
  • Now, switch to the “History” (clock icon).
  • Click on the “Clear all history” option.
  • Select the “Browsing history”.
  • Now, click on the “Cookies and saved website data” and “Cached data and files”.
  • Hit the ”Clear” button.
  • Once you see the “All Clear” popup, exit the browser and open QuickBooks to check if you can connect to the bank website.

Clear Cache in Opera

  • Launch the “Opera” browser.
  • Go to the “Menu”.
  • Click on the “Settings”.
  • Select the “Privacy & Security” option.
  • Choose the “Clear browsing data” option.
  • Here, click on “The beginning of time” by clicking on the “Obliterate the following items from” drop-down menu.
  • Then, mark the following:
    • Browsing History
    • Cookies and other site data
    • Download history
  • Cached images and files
  • Hit the “Clear browsing data” option.
  • When done, you can launch the browser again to access QuickBooks.

Clear Cache in Safari 8 or Later

  • Click on the “Safari menu”.
  • Switch to the “Clear History” or “Clear History and Website Data” option.
  • Pick the time period for which you want to clear the cache.
  • Now, hit the “Clear History” button.
  • Here, click on the “Safari” and choose the “Quit Safari” button.

You can clear your internet browser’s cache and cookies using this method. When you’re finished, open QuickBooks Online and go to your bank’s website. There won’t be any issues with the connection as a result of this.

What are the main reasons why QuickBooks Online error 9999 occurs?

As important as fixing the error is figuring out the cause. Finding the root of QuickBooks error code 9999 will help you implement the appropriate fix. There may be a number of causes for online banking errors. The following are the best main justifications:

  • Poor Internet connection due to which it cannot establish the connection between Inuit server and bank.
  • Incomplete or corrupt download and installation of QuickBooks.
  • The Windows registry that is associated with the latest QuickBooks modification is corrupted.
  • Browser cache and cookies are creating issues.
  • Malware activity affected your Windows system.
  • Windows firewall and other security programs may have blocked the bank access with the Intuit server.
  • QuickBooks related programs, folders, or files are deleted mistakenly.

Your system might react incorrectly as a result of these peculiar causes. As soon as you identify the reason of QuickBooks Online problem 9999, you may begin fixing it.

Symptoms of Error Code 9999 in QuickBooks Online

Users can spot banking errors by looking for specific symptoms and signs. The Windows operating system and QuickBooks software may also exhibit the symptoms.

  • Active windows start crashing whenever QuickBooks error code 9999 displays on your screen.
  • Your computer may not read the command of your keyboard and mouse or respond slowly.
  • Windows system crashes when you run the same app.
  • The browser will start freezing and the process may slow down.
  • You will not be able to connect with your bank website.
  • An error message stating “Sorry, we can’t update your account. Please try updating again later. (9999)” keeps popping up on your screen.

Such responses from QuickBooks or your computer could have an impact on how you conduct banking. It can be very frustrating at times. We will assist you in getting rid of all of the aforementioned signs if you notice any of them.


The greatest solutions to correct online banking problems have been provided for you. You can use each of these strategies separately. If necessary, you can run a Windows clean installation or use another web browser to access your bank’s website. You can manually import the transactions into QuickBooks Online as an alternative method. This can make it easier for you to use the bank’s website.